Cleaning Equipment & Parts Specialists - Pasco, WA
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Words from our Customers

We offer top quality products at competitive prices, but most of all, we feel our customer service is our best asset. But don't take our word for it. Here's what our customers have to say.

Jo Ann,

Thanks for all the help, and while you were gone I had XLNT tech help from one of your techs (Brandon)

 
Thanks for the “seems to be standard” EXCELLENT service.
 
I appreciate all you guys do for us.
 
Tommy Wall
R & T Steamers
Burns Flat, OK

 

Jo Ann - We are very happy with our Hotsy pressure washer ... I have recommended your product and will continue to do so.
 
Scott Wagner
Equipment Maintenance Manager
Walla Walla County Public Works

 

The guys are in love with the new machine, they are lined up to use it, thanks!!
 
Gary Fish
City of Walla Walla

 

Products and service has been top notch!
 
 
Thanks,
 
Rich
 
Rich Lani
ODOT Hermiston TMM/D12 Landscape
1840 S Hwy 395
Hermiston, OR 97838

RE: Thanks for your help!

Jo Ann,

Thanks for letting me disturb your evening. Robert’s consultation was all I needed. I had the unit purged and primed in just a couple of minutes. Many thanks.

Doug Southard
Southard Winery
Selah, WA

We purchased a Hotsy pressure washer a little over a year ago.  I have to say I don't know what we did without it.  The fact that it works well and is easy to use makes my employees more willing to use it.  The fact that I don't have to tell my employees to clean their rigs is well worth the investment.

I looked at buying other brands such as a Landa, I had heard that they had a good product.  But to my surprise I learned that they didn't have any local service technicians.  We use our pressure washer almost on a daily basis and I know that if we have any problems we can call (Columbia Basin) Hotsy, and they will send someone usually within a couple hours.

We have had very few problems with our washer, and small problems that we may have had have been fixed the same day.  The last thing you want is to have dirty equipment and no way to clean it.

If I were looking for a steam cleaner again there is no doubt which one I would buy.  Definitely, without a doubt I would buy the Hotsy.

Kerry Calaway

KDC Farms, Inc

2160 Falls road

Pasco, WA  99301


We purchased a 3HP automatic Cuda parts washer in September last year. This replaced a well used 1989 Kansas Instruments washer. After working out a few bugs specific to our use of this new washer we are well pleased with the performance. The front load feature allows us to clean more items than before.
It is nice that you (Dustin) give us some face time too. Follow up after the sale and help in times of difficulty has been great and much appreciated.
Thanks for all your help.
Sincerely,
Debra Britton
Tri-Cities Diesel Injection Service, Inc.

 

Dear Jo Ann and Robert Rohner,
Owner's of Columbia Basin Hotsy,
This letter is long overdue. I have been in the pressure washing business for just over a year and thanks' to you and Robert my business is growing and thriving well. From the different ways you have helped me like explaining the different chemicals and what they due to demonstrating some of the hardware applications for the machine which was purchased from Columbia Basin Hotsy. Now most dealers would have stopped there however you guys went far beyond the call of duty when you gave me free samples of detergents and advice to apply in the field. And if that were not enough you both gave me words of encouragement when business was slow and showed me how to apply for government bids and drum up new business. Thanks to your dedication to your business and customers my business is succeeding and doing well. I am excited to have made a long term business and personnel relationship with both you and your business.
 Thank you ,
 Michael Morrison
Courtesy Cleaning Services

Jo Ann,
 
For your information, we really like the Hotsy.  It does so well at helping clean the barrels when we are racking the wine, O boy, it is great.  A lot of people have had to put up with our talking about the Hotsy.  Keep up the good work.
 
Gene H. Unger
Partner
Camaraderie Cellars
334 Benson Road
Port Angeles, WA 98363

I thank you and your local business for always taking care of our needs here in Hermiston and your assistance to help ConAgra feed the world with wholesome foods!

 
TNX x 2
 
Loren R. Hopper
Team Leader of Food Safety and Sanitation
ConAgra Foods - Lamb Weston
Hermiston, Oregon 97838

Jo Ann,

The new shopping cart is great.  No problems getting around the pages. 
 
The Hotsy is working really well.  We have used it several times this year racking wine, cleaning barrels, equipment, etc.  It is one of the best investments I have made.
 
Thank you for the updates and attention to detail. Lori saw our picture on your newsletter.
 
 
Tim Kennedy
Don Carlo Vineyard
Milton-Freewater, OR

Customer service is a lost art, especially in online sales, you have managed to meld the two.

 Thanks,
 
Martin Morrison
Martins Ferry, OH 43935

Jo Ann,

 I wanted to thank you for your help with the purchase of my new hot water pressure washer. It was refreshing to have someone listen to my needs and requirements in regard to work load, amount of use per season etc, instead of “steering” me toward the machine that you wanted to sell. Every time I’ve come in to your showroom, you’ve taken the time to listen to me, and I never felt like you were “selling” me something. More like you were helping me to solve a problem and working with me to benefit my company.
 
We love our new pressure washer! It does a beautiful job and is exactly what we needed.
 
It’s been a pleasure doing business with you!
 
Sincerely,
  
Chip Erickson
Erickson Farms

Our Hotsy steam cleaner is one of the most used tools in our shop.  We maintain 11 lift trucks, 6 pickups, 8 caterpillar machines, and 2 LeTourneau Log stackers.  Most of those machines are operated under severe conditions.  Clean machines work better and are safer for everybody around them, and I don't even want to think of working on them before they have been cleaned.  Everybody uses our Hotsy from the time keeper to the operators.  It takes only minimal instruction for anyone to use it safety and effectively.  i recommend a Hotsy steam cleaner to anyone with a large fleet of machines to take care of.

John Ray

Lead Mechanic

Kinzua Resources

Pilot Rock, OR


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